A Detailed Reviews of Match.com Dating Site
How do I know I can trust these reviews about Match. I signed up at a discounted rate for six months, thought that I had fulfilled all terms under the guarantee, naturally thought that I would get another six months free, had received another six months free in the past, as I remember, not having to at all ask for it, but failed to ask. I'd recommend match for sure, it's served me well, but id recommend using both as this seems to be the way forward to increase your chances at setting up lots of real dates.
Customer Questions & Answers
I suggest you don't try to get a refund after an automatic undesired renewal because you won't get it. I called back to speak to a supervisor about Gabriel and Jone, but the supervisor wasnt in the office. To be clear, to have a suspended account means that I cannot use the service and even if I do log in on the website there's a specific process I must go through to reactivate my account and be able to use it again. They will put off meeting you with job excuses and eventually they ask you for money. Along with key review factors, this compensation may impact how and where sites appear on the page including, for example, the order in which they appear. This is an absolute scam! If in failing to get another six months, Match assumed I had met someone, then why did Match bill me for another regular six month period?
Its well moderated and popular. Its been successful for me and is easy to use. Theres so much variety in the users, its changed my life around for the better. She would have never come up in my advanced search but she did in my shuffle. Long story short, I favorited her, she winked at me, I winked back and send a message, went from messaging here to whatsapp to calling!
However since being on the site I have met the most amazing guy and am excited as to where this new relationship will take us. Would highly recommend the site to anyone looking for love xx. After coming out of a 9 year relationship I was so unsure about getting back out there and dating or even looking, when I saw the Tv advert about Match. I joined Match in January and by some strokeof luck this lovely looking guy checked out my profile, i winked, he winked back,the messages started and then 2 weeks of nightly chat we arranged to meet in a neutral place- my fave pub a few towns over and that chemistry we had by email was there in the real world.
Was I scared to move on from my past? This has really opened up a new world for me. I was scrolling through a list of profiles deciding to leave the site when I saw one man. I sent him a wink and he messaged me. I always tell people to just give it a try, you only need to find one person, and I was surprised how positive people are when we tell them we met online. Thank you very much for your review! Your review will be moderated by our staff and, if accepted, will appear on the site very soon.
Love from all the team at match. We would love you to share your experience of Match with us. Your review must be approved before going live. Your email address will only be used to notify you of any relevant replies. It annoys me that there are still companies like Match. Seriously, how hard would it be to set up a reminder email service to be sent out to users a week before their renewal to make them aware of upcoming charges so they could actually choose to remain a paying user or not?
I mean, maybe my situation has changed in the last 6 months. Maybe I can't afford it anymore. But after the payment has gone through, I have no cooling-off period for my charged subscription or a chance to get a partial refund? That's a nasty pill to swallow. I very politely called their customer services and explained the situation. I was put through to a Supervisor called Claire who basically just robotically repeated the ridiculous loophole I already knew I found myself in and told me that no refund would be given.
I will also be actively looking for forums on people talking about you and I will share my views. For everyone out there thinking about using these kinds of services, well, you have been warned. If you do sign up with any dating websites, please be aware that unfortunately even the biggest one of them - Match. Please do read the small lettering if you do sign up and I would recommend opting out of any kind of subscription renewal services as soon as you sign up otherwise you risk completely forgetting about it after not using it for months and still be charged a ridiculous amount for a service you no long require.
I signed up for 3 months, I had no luck, and no matter what parameters I changed I got the same group of people as my "matches". I thought I had cancelled my renewal but it's actually NOT very easy to do and it automatically renewed me. I accepted that and thought I'd try for 3 more months, but made sure I cancelled my auto renewal right then. I get emails per day. I didn't log in for 4 days And I had emails! Steer Clear Away from Match. I couldn't receive my password reset email though they kept telling me nothing was blocked.
Amazingly, I received the email after almost 10 days and my membership expired. So I asked for prorated refund or membership extension and they declined.
I'll file a lawsuit even for such a small amount just because this is a terrible business practice. I am very disappointed in Match. Last month I signed up to Match. Knowing ahead of time about Match. Com billing practices, i. The cancellation process is tedious because Match. Com keeps making a person navigate through a myriad of pages before arriving on the last one to cancel. As stated above, I came armed with knowledge of not only being aware Match.
Com's nefarious reputation to keep billing a subscriber, even if a cancellation notice is submitted. With that knowledge in hand, at the end of my subscription I checked my account and discovered I got billed for another month, even though I cancelled. I immediately contacted Match. I asked to speak to a supervisor and was told "supervisors do not get involved with billing disputes. Com is among the top 5 companies it receives complaints about, as well as vigorously disputing charges to their credit cards, maybe then Match.
Com will seize and desist from their fraudulent activity. This illegal activity just might be ripe for this ambulance chaser to seek a class action suit. Let's get together and let Match. Com know we are mad as hell and ain't gonna take their fraudulent actions anymore!!! I was online with Match. Some emails were from escort services, most of them men sent me rude, nasty emails and there were dozens of profiles that were simply downright offensive and inappropriate.
There were also dozens of profiles with male nudity, profiles with lewd comments, and profiles that made it clear what they expected from women.
If you're on Match. Match refuses to confirm the removal of my profile. I was on Match about 2 weeks. Decided online dating was not for me.
I went to the settings, canceled my subscription, was advised that subscription would be active until Feb 19 on Feb My CC was charged of course. I canceled 2 weeks ahead. I was told that she can see my profile hidden and some other things done but not canceled. I was furious to say the least. Do every chance I get I'm spreading the word. Many obviously fake profiles: I mean really, how could multiple people come up with the exact same description?? Most of their details are; "I will tell you later.
Granted there are a few real people on there, and of those most are looking for someone rich or several points higher than they are.
If you insist on staying on the site, cancel and wait for their "Don't Leave" offer. It has been helping singles find partners since , it now serves people in over 24 countries with sites in 15 different languages.
Profiles may include several photos: Users can provide photos of themselves in various settings as well both full-length photos and headshots to provide the most accurate information about themselves for potential matches. Users can choose both physical and value-based attributes to search for, improving the quality of the matches they find.
Users can email potential matches through Match. Partners with sites in various countries: Profiles are screened before being posted: People looking for long-term relationships, people looking for short-term relationships, and people looking for a large dating pool. Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to Contact Us.
Are you this business? Learn more about ConsumerAffairs for Brands. Select stars to rate your experience. Very dissatisfied with the experience Dissatisfied with the experience Satisfied with the experience Happy with the experience Would recommend to a friend.
Recent Oldest Most helpful. March 16, Match. Alf of Portlaoise, Other Verified Reviewer. March 16, If you can, avoid doing any subscription business with them. Get expert advice delivered right to your inbox.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Lee of Uxbridge, Other Verified Reviewer. March 13, Do not trust them with your money. March 12, This is an absolute scam! How do I know I can trust these reviews about Match. We require contact information to ensure our reviewers are real. We use intelligent software that helps us maintain the integrity of reviews. Our moderators read all reviews to verify quality and helpfulness.
March 9, Overpriced, awful customer service, not enough networking to be worth spending the money on. March 8, Can't get into site consistently via normal login. March 7, I signed up for a three-month subscription for Match in February I blocked the disturbing profiles and continued searching, hoping to find someone that met my two minimum requirements. I asked to cancel my subscription and get a refund since I had only used the service for less than a week at that point. Gabriel said that he could issue a refund for the 2 months I didnt use yet.
I pushed for the full three-month refund because I was so disappointed after giving it a chance for just a few days. He said that it was past the two-day return policy and that I signed the terms and conditions. I replied with yes I signed the terms and agreements because you promised to give me a selection of men under 30 Match didnt fulfill this promise, so it would only be fair for me to get my money back. Gabriel proceeded to tell me that he was disconnecting our call and then he hung up on me.
I have never had a customer service representative hang up on me before so disrespectful. I called right back and got Jone on the line. I told her the story of what just happened and then asked for her to follow through with the two-month refund. She then told me that this isnt possible and that she didnt know what Gabriel was talking about there was nothing on my account to reflect his promise.
I asked her to give me the refund that Gabriel promised and she asked to put me on hold. She didnt put the phone on hold she just set it down and I could her loudly groan in the background.
I was so horrified by the customer service I was encountering so I abruptly ended our call. I called back to speak to a supervisor about Gabriel and Jone, but the supervisor wasnt in the office. I just called back a different day and spoke with Benny the supervisor. I told him all about the above and he told me that customer service agents can hang up on customers and that since its past the second day of the purchase, he wouldnt be able to give me even a partial refund.
I dont understand why this company lies to their customers, doesnt provide profiles that are relatively close to what the person is looking for and has the most despicable customer service representatives I have ever encountered. This company is a scam. I was only on the site for one month and in that time I was contacted by three scammers.
They put up fake profiles and when you contact them they're good at responding back with texts and emails claiming they have good professional jobs. They even call you from a local number but the give away is they have an accent. They will claim they're Italian or from Vienna and they're most likely Nigerian scammers.
They will put off meeting you with job excuses and eventually they ask you for money. They are very good and it's a very sophisticated scam. Report them to Match right away so their profile can be taken down. They are located out of Dallas ,Texas. I'm going to file a simple complaint with the Texas Attorney General so should you even if you don't live here. You can file online too. I have been a paying on again, off again Match member for a number of years. I signed up at a discounted rate for six months, thought that I had fulfilled all terms under the guarantee, naturally thought that I would get another six months free, had received another six months free in the past, as I remember, not having to at all ask for it, but failed to ask.
The next thing I knew I received a bill for another six month period under an automatic renewal choice that I had not to my knowledge made. You better know that you MUST now choose to decline automatic renewal more in the fine print and believe you must decline within a certain period of time, not sure OR you will be automatically billed.
So, I called to complain, multiple times. I reversed the charge on my credit card and am now locked out of Match. Match isn't even answering my latest e-mail. A Match representative told me that by not asking for another six months free, Match assumes you have met someone. Well, that makes no sense. If in failing to get another six months, Match assumed I had met someone, then why did Match bill me for another regular six month period? This is one money conscious, business only organization, in my opinion!
I am more than disappointed! Very convenient for them to make it unclear that your policy will automatically renew while maintaining a "no-refund" policy. Bad site with terrible options. Would never recommend to anyone. I'd like to ally people with similar experiences to sue them. My two cents its a busy lil site but once youve been on a few times you can tell if your gonna find love their or no. For me I like to mix it up with other sites e. That's how I play it, it might work for you or it might not, you can take it or leave it.
I signed my mother up, as she has difficulty meeting men her age in her rural area. This site is a hunting ground for scammers. She became involved in Each and every one was a scammer who eventually some sooner than others made the "request" of financial assistance or goods. All 3 had phone numbers that were suspect. All 3 declared their love within a week or two of chatting online.
The first one stuck around the longest. My mother did not lose any money, thanks to my supervision, but she did text pics.
I'm sure they will be used to impersonate a fake profile to scam others. As if this wasn't enough, the credit card I used was hacked and a whole bunch of charges were made for Match and two other dating sites. There is only one reason I can think of These sites are infested with the worst the human race has to offer If there is anyone "real" you'd never find them.
Back when I used dating sites, the worse you had to worry about was people misrepresenting themselves mostly age and physical appearance to try to get their foot in the door.
Now it's a den of thieves. Unethical, fake profiles contact you, no refund policy Deliberately try to catch you out with auto renewal! Nothing good to say! Don't get burnt look at trustpilot reviews! I suggest you don't try to get a refund after an automatic undesired renewal because you won't get it. I have called other companies and it is logical that if the service is not being used a fair refund should be given to the customer. One thing this company is not taking on account is the network of new customers that will be lost due to my recommendation.
I would not recommend match. Customer representatives were mean and not helpful at all. I asked to speak with a manager and the rejected the petition. I am using it since and all I can say is that the site is filled with posers and the subscription I am paying for wasn't worth it.. My advice to you guys: So better to meet people face to face and date them in the traditional way".
Have a great day everyone! I started using Match a few months ago combined with wejustfit. I've been close but my new years resolution of trying to stop using online dating completely due to finding a relationship aint looking that promising lol.
Also, they don't send emails to let you know you're on auto-renewal!! So customers have no way of knowing they're still being charged! It's absolutely ridiculous to not send an email every time a charge is run. Expect to lose money. I signed up for 6 month and tried to logged in when I came back from work but it won't let me in and they keep deducting morning from my account I called them for a refund but it's still the same
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The men are disgusting and have no idea how to talk to women. If you truly want love and know that the outsides of people can be changed but the inside rarely is. Gabriel said that he could issue a refund for the 2 months I didnt use yet.
If they took one lump sum, the best you can do is file a formal complaint with the BBB and any federal fraud protection agency you can dig up.
I keep sending messages and no response from anyone and someone told me that my email did not deliver to the recipient. What is the point of rfviews to use the service when the other side must also have a fully paid membership? I couldn't receive my password reset email though they match.com dating website reviews telling me nothing was blocked. Do yourself a favor and find match.com dating website reviews date through a company that actually cares about their customers. I can't believe such a well-known company could be this horrible.
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